Bulk Mail Delivery Info from Ashley

Ashley Beck is guest blogging today. She's the Diva on our team responsible for chasing down ALL the mail and letting you know when to expect it in homes. Here are just some tips and things she's learned over the past couple of months.
Be in the know, email us to recieve your very own 2010 Postal Holiday Calendar so you're able to plan your mailers around these days.
As the Diva in charge of Mailplus, I could write volumes on what I have learned about mail delivery. Mailplus is a very important system that we have put in place here at Tri-Auto to make sure that your mail is where it should be throughout the delivery process and getting in homes on time for your sale. To give you a better understanding, here is my basic process: First, on the day that the mail is scheduled to reach the SCF, which I have learned to call “the plant,” I have a tracking number that I enter to see when the shipment has been delivered. I then call that central mail hub, ask for the manager on duty, describe to them the mail piece and how it was shipped, and have them confirm for me that our shipment did actually arrive. Two days later, I call the DDUs (or local post offices), which I now refer to as “the delivery units” to make sure that they are receiving the mail from the plant and getting it out in a timely fashion. From new post office lingo to my buddy Pete at the Fox Chase post office, the things I have learned over this last month will help me most in the future when tracking clients’ direct mail investment if dealers can help me by: · Condensing rather than feathering. The more mail pieces I have to call on in each zip code, the better. If there are 3,000 pieces vs. 300 pieces, the carriers are more likely to see them, and more importantly remember seeing it and carrying them out to homes. · Don’t push the timeline. I do everything I can to make sure that mail gets in homes 2 days after it was delivered to the central hub, but please understand that if the plant doesn’t receive the shipment until Tuesday the chances are most the mail won’t be in homes until Thursday. · Previous late mail? Let us know!! Tell Steph when you’re picking sale dates or Katy while you’re picking the mailing list. They will give me the heads-up so we can be even more proactive helping your mail through the system.

Diva Photo Shoot

Happy Monday! For those of you that aren't Facebook friends with us I just wanted to post a couple of pics of the team so you'll have a face with a name. And if you aren't our Facebook friend--why not!?! Find us here: Stephanie At TriAuto

Ashley, Stephanie & Katy

Introducing the Diva Team - Ashley Beck Intro

Happy Monday everyone! I have some very exciting news for all our current & future clients. The past few weeks we've been working on creating an even better customer service experience for YOU. We've now put together dedicated account teams, so there are now three people devoted to making sure you have the best results possible and always have the information you need. This week I'm going to introduce the three of us so you can meet the face behind the voice and see what everyone will be doing to improve your experience with Tri-Auto. Out of lack of creativity I'm referring to us as the Diva Team :) The team consists of me, Katy Peat, and new team member Ashley Beck! Thought we'd start out with the new face on the team Ashley, we had a hard hitting interview late last week.

Ashley Beck

Account Development Specialist

Q. What is your favorite part of working at Tri Auto A. Knowing that I have smart, creative, hardworking people all around me and we are all on the same team. I was an athlete growing up and the general theory of working together towards a common goal has definitely carried over into my career. Q. Share with us a little known fact about you? A. I spent 3 months hiking, sailing, and rock-climbing in the Pacific northwest with Outward Bound. Q. What are you most excited about for your new role on our team? A. Being able to use my talents and creativity for the benefit of my team and our clients. I enjoy learning, and I have acquired an amazing array of new skills required to carry things out on the back end, like running list counts, processing jobs, and making changes to the art work. Who knew a Mac was so easy to navigate once you got the hang of it (Our "Macs" are the computers we have all of our art programs on)?! Q. What will you be doing for our clients in your new role A. Can I say “Anything they need me to do”? :) I will probably be the first person the new clients talk to, and the one who actually gets the information for each sale entered into our system. I will also be putting together the strategic marketing plans that clients have discussed with Steph or Katy. Q. What's your favorite "guilty pleasure?" A. Red wine. Hands down. Doesn’t have to be expensive, just has to be good. Right now I’m hooked on a Yellow Tail Cab-Shiraz blend.